How Mining your data can be the key to Total Quality Management Automation
Saying that quality management is key for a company’s success is an understatement. Quality is so intertwined into the daily operations of companies across all industries, that one might not notice it.
When it comes to quality management, most successful companies live by Yoda’s mantra: “Do or do not, there is no try”. Translating from “Nerdish” to English, either you are committed to quality, or you are not. There is no in between.
Establishing processes and metrics, auditing execution compliance with normatized processes, collecting, calculating and monitoring performance indicators are examples of the life of a quality team. And it’s a lot of work.
More often than not, checking for process compliance is done statistically, based on samples from the execution, due to the amount of work involved. Calculating indicators very often take more time than analyzing them.
This is where process mining can help the quality management team. It can use logs in the execution systems to automatically assess process execution in real time and in its entirety.
Process mining conformance capabilities allow one to audit process execution in entirety, at a fraction of the cost, in a more assertive way. Process mining can also help calculate performance indicators and present them in the context of its business function. All in real time, if necessary.
The time freed from the team can be reallocated to more in depth analysis of the process and the associated problem-solving activities. That translates into a more efficient and overarching quality management execution that drives more value to the business at a lower operating cost.